Support

We usually reply within 1–2 business days.

Contact

Please include: your iPhone model, iOS version, and a short description of the issue. A screenshot helps a lot.

Frequently Asked Questions

Will my photo be accepted by ICA / MOM / SingPass?

The app produces photos that follow Singapore's published ID photo specifications (size, head height, background, expression). You are responsible for the final submission. If an authority's guidance changes, please let us know and we will update the app.

How do I restore my purchase on a new device?

Open the app, go to the paywall or preview screen, and tap Restore previous purchase. Make sure you are signed into the same Apple ID you used to purchase. Note: single-use credits cannot be restored; only the Lifetime unlock is restorable.

Where can I print my photo in Singapore?

The app includes a built-in guide. In short: save to Camera Roll, visit any Popular, Cheers, KT Colour, Standard Photo, FotoHub, or Foto Express store, and ask for a 4R (4×6 inch) print at original size.

Why is there a watermark?

The free version adds a watermark to the preview and exports. Purchase Single Use or Lifetime to remove it.

The app says "No face detected" — what should I do?

Use good front-facing light, hold the phone at eye level, keep a plain light-coloured wall behind you, and remove hats or heavy glasses glare. Tap the shutter once your face aligns with the on-screen guide.

I'd like a refund

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the purchase.

How is my photo handled?

Everything is processed on your device. Photos never leave your iPhone. See our Privacy Policy for details.

Still stuck? Email fredwang0216@gmail.com and we'll help.